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How do I edit or cancel a booking?

You can cancel your booking or make changes to every part of your booking 24/7, via helpstar.ru website, or the Helpstar mobile app. You can also call Helpstar customer support on +7 (499) 702-48-32*.

When editing your existing booking, you can change booking date and time, add options, change payment details, even change the booking address. To edit or cancel your booking:

1) log into your Helpstar account with either the email address and password you used during registration, or via Facebook login.

2) in the Upcoming Bookings tab, select the booking that you wish to make changes to, and select the “Edit” button.

3) on the edit screen you can add additional options to your cleaning booking, change your list of dry cleaning and laundry items to be picked up, revise your booking time and address, and cancel your booking altogether.

Please note that the duration and cost of your cleaning booking will change, as you edit your home details or make changes to selected options. If a Helpstar professional has already been assigned to your booking, changing the time, duration or address of your requested service, may result in alternative top-rated Helpstar professional, being assigned to your booking.

Home cleaning booking can be cancelled for free up to 24 hours prior to your scheduled start time. Dry cleaning & laundry bookings can be cancelled at no charge more than three hours prior to scheduled pick-up or drop-off time. To be fair to Helpstar professionals, bookings cancelled at shorter notice may be subject to withholding fees:

  • 700 Rub for home cleaning booking cancelled less than 24 hours prior to scheduled start time.
  • 350 Rub for dry cleaning & laundry bookings cancelled less than three hours prior to scheduled pick-up or drop-off time.

 

In an event that your assigned Helpstar professional is unable to gain access to your home, your booking may be considered canceled, and subjected to same withholdings as a regular cancellation.


* Availability of English-speaking customer support specialists may be limited

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